10 Email Etiquette Tips To Lift Your Game
If you're spending most of your time behind a computer screen on a daily basis, there's a good chance you're receiving and responding to a steady flow of emails. Over time we pick up little behavioural habits that could be improved and you might not realise it. I've been guilty of a few of these, but number 10 is one is a pet-hate ;)
Use the following 10 Email Etiquette Tips To Lift Your Game as a way to reflect on how you can improve your email skills.
1. When you're late...
DON'T SAY:
"Sorry for the delay"
SAY INSTEAD:
"Thanks for your patience"
2. When you schedule...
DON'T SAY:
"What works best for you?"
SAY INSTEAD:
"Could you do..."
3. When you're welcome...
DON'T SAY:
"No problems / No worries"
SAY INSTEAD:
"You're welcome / Always happy to help"
4. When you know what you're doing...
DON'T SAY:
"I think maybe we should..."
SAY INSTEAD:
"It'd be best if we..."
5. When you're overthinking it...
DON'T:
Rewrite an email for 30-minutes
DO:
Set up a meeting, as it may be easier to discuss in person.
6. Did you get that?
DON'T SAY:
"Hopefully that makes sense?"
SAY INSTEAD:
"Let me know if you have any questions"
7. When you want a status update...
DON'T SAY:
"Just wanted to check in..."
SAY INSTEAD:
"When can I expect an update..."
8. When you make a small whoopsie-daisy...
DON'T SAY:
"Ahh, sorry! My bad. Totally missed that."
SAY INSTEAD:
"Nice catch. I'll address this [say when]. Thanks for letting me know"
9. When you have an appointment...
DON'T SAY:
"Can I possibly leave early?"
SAY INSTEAD:
"I will need to leave for [enter the reason] at [enter when]"
10. When you're in a hurry...
DON'T:
[FirstName] - start your email without even a short greeting.
DO:
Hi/Hey/Heya/G'day [First Name] - start your email with a short greeting.
What about you? Do you have any email behaviours that haven't made the list?